Shipping policy

At LUMUS we aim to dispatch and deliver your fragrances quickly and safely. This policy covers delivery within India and internationally. Timelines are estimates and may vary with location, courier performance and factors beyond our control. –

1. Shipping origin & charges

Orders are shipped from our warehouse at Gurugram, Haryana, India via reliable courier partners.
free shipping on all orders.

2. Order processing

Orders are processed within 1–2 business days after payment/COD confirmation.
Orders are not dispatched on public holidays or Sundays; orders placed then are processed the next working day.
You will receive an order confirmation, and once packed, a dispatch confirmation with tracking.

3. Delivery times (India)

Metro/major cities: approximately 3–4 working days after dispatch.
Rest of India: approximately 5–7 working days, depending on location and PIN-code serviceability.
Some remote areas may face delays or be non-serviceable.

4. Delivery window & authentication

Deliveries are typically made between 9:00 AM and 8:00 PM. For security, delivery may require a signature or OTP sent to the registered mobile number. If you are unavailable, please arrange for an authorised person (family member, colleague or neighbour) to receive the order; we are not liable for goods signed for by an alternative recipient.

5. Tracking

Once dispatched, you will receive a tracking number by email and/or WhatsApp. Please allow up to 24–48 hours for tracking to become active. If tracking is temporarily unavailable, contact our support team.

6. Fragrance shipping note

Perfumes are classified as flammable/limited-quantity goods and are packed to meet courier and air-freight safety requirements. This may occasionally affect available shipping methods and timelines.

7. Damaged, missing or incorrect on arrival

If the outer package looks tampered or damaged, please refuse it at delivery. For any damaged, leaked, missing or incorrect item, contact us within 24 hours of delivery with a clear unboxing video and photographs. Full details are in our Return, Refund & Cancellation Policy.

9. Delays & incorrect address

We are not liable for delays caused by couriers, weather, local disruptions or force majeure.
We are not responsible for damage that occurs after delivery.
Please ensure your shipping address is complete and correct; we are not liable for orders delayed or lost due to an incorrect or incomplete address you provided.