Contact information

We’d love to hear from you. Whether it’s a question about a fragrance, help with an order, or feedback, the LUMUS team is here to help. 

Get in touch

Legal / trading name: MASKYETI SOLUTIONS PRIVATE LIMITED

Registered address: Plot No. 4, Sector 44 Road, Gurugram, Haryana 122003, India

Customer care email: support@lumus-lifestyle.com

Customer care phone / WhatsApp: +91-9217277784

Support hours: Mon–Sat, 10:00–18:00 IST

Website: www.lumus-lifestyle.com

GSTIN: 06AALCM1506H1ZO

Response times

We aim to respond within 24–48 business hours. For order queries, please keep your order number handy – and for any damage/missing/wrong-item claim, have your unboxing video ready – so we can help faster.

Grievance Officer (India)

In line with Indian consumer-protection and IT requirements, complaints may be addressed to our Grievance Officer: