Contact information

We’d love to hear from you. Whether it’s a question about a fragrance, help with an order, or feedback, the LUMUS team is here to help. 

Get in touch

Legal / trading name: MASKYETI SOLUTIONS PRIVATE LIMITED

Registered address: 4th floor, Add India towers, Plot no A6A, Sector 125, Noida, 201313

[Customer care email: [support@lumus-lifestyle.com] 

Customer care phone / WhatsApp: [+91-9217277784]

Support hours: [Mon–Sat, 10:00–18:00 IST]

Website: [www.lumus-lifestyle.com]

GSTIN: [06AALCM1506H1ZO]

Response times

We aim to respond within [24–48] business hours. For order queries, please keep your order number handy – and for any damage/missing/wrong-item claim, have your unboxing video ready – so we can help faster.

Grievance Officer (India)

In line with Indian consumer-protection and IT requirements, complaints may be addressed to our Grievance Officer:

  • Name: Sunam Siddharth

  • Email:  support@lumus-lifestyle.com

  • Address: 4th floor, Add India towers, Plot no A6A, Sector 125, Noida, 201313